customerservice@crownofcountry.com
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REFUND POLICY

MY ITEM IS DAMAGED, DEFECTIVE OR INCORRECT

If you've received items that are damaged, defective, or incorrect you are eligible for a replacement at no cost to you, or a full refund.

How to process your damaged, defective or incorrect order

Taking a photo of the item out of the packaging is required. Please take photos of all sides of the item, as it will be reviewed to determine if, in fact, the item was damaged or defective.

Send the photo & order number to Support@theofficertatumstore.com. Also, give a complete descriptive summary of what the eligible issue/s are regarding your item/s

The item will be evaluated. If approved, you WILL NOT need to send the item back. However, you can if you would like to. (See return address section below)

You can choose to receive a FULL REFUND or have your item replaced at no cost to you. 

I'M UNHAPPY WITH MY ITEMS & WOULD LIKE A REFUND

If you are unhappy with your items, you may return for a refund (minus shipping fees) WITHIN 7 days of the delivery on unused, unworn, unwashed items.

 

How to process a Refund:

Send your request & order number & photos of UNUSED items to Support@theofficertatumstore.com

Once approved we will send a confirmation email

Send items to 17255 N 82nd Street #100, Scottsdale, AZ 85255 (shipping for returns will be covered by the customer)

Send the confirmed tracking information to Support@theofficertatumstore.com

We will process your refund within 3 business days

 I WOULD LIKE TO EXCHANGE MY ITEMS FOR SOMETHING ELSE

We will only accept exchanges within 7 days of delivery of the items on unused, unworn & unwashed items. 

 

How to process an exchange:

- Send the request including order number & photos of new unused items & to include FULL information of the item you would like in exchange to Support@theofficertatumstore.com

- Once approved we will send a confirmation email

- Send the item to 17255 N 82nd Street #100, Scottsdale, AZ 85255

- Send the confirmed tracking information to Support@theofficertatumstore.com

- We will send out your new item within 3 business days

Late or missing refunds (if applicable)

Returns can take some processing time & vary by bank & credit card company, please check with your financial institution before reaching out as refunds may be pending.

If you’ve done this and you still have not received your refund, please contact Support@theofficertatumstore.com including your information & order #.

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping

3-5 Day standard shipping

Return Address

17255 N 82nd Street #100, Scottsdale, AZ 85255

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